When will I receive my purchased garment?
A Sarah & Sandeep garment takes a minimum of 25 days to be crafted. Once it has been completed, it is shipped almost immediately. The shipping time depends on your location around the globe.
Do I need an account to place an order?
An order can be placed with a registered account or you could choose to checkout as guest. We recommend registering so the styles can be curated as per your sensibilities.
How do I register for an account?
To register, click on the Sign Up icon placed on the top right corner of the screen and proceed to create your Sarah & Sandeep account.
I have forgotten my password. What do I do?
Follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I place an order on your website?
1. Select a collection or style you wish to explore and browse to find the right product for you.
2. When the right product has presented itself to you, click to go to the product page. Select a size after referring to the sizing chart and click ‘Add to Cart’. Once the product has been added to cart, you can then click on the ‘View Cart’ button and proceed to checkout.
3. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
Can I place an order over the phone?
Yes. Kindly call +918080846663 and our team will be able to help you with all the details and guide you while checking out.
Where can I find size & fit advice?
Click on ‘Size Chart’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.
Which currencies can I shop in?
The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in INR for a competitive exchange rate.
Will my personal details stay safe?
Is it possible to make a custom fit garment online?
If you are living in Mumbai, we recommend you come to the store for a custom fit garment. If you are residing outside Mumbai, you can book a Skype consultation here. Or you can Whatsapp our bespoke consultants on +918080614777 and schedule a Skype consultation directly. Garments purchased online can only be crafted in standard sizes.
What happens if my credit/debit card or net banking information has been compromised when making an online payment on the SS HOMME website?
At Sarah & Sandeep, we try our best to protect your personal information. Unfortunately, data transmissions over the internet cannot be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information transmitted to us via the website, and you do so at your own risk. If we recognize a breach of the confidentiality or security of your personal information, we will notify you as soon as possible so the required appropriate steps can be taken by you to safeguard your information.
Can I cancel my order?
An order can be cancelled within two hours from the time of purchase confirmation. Cancellations after that time period will not be accepted. To cancel your order, send us an e-mail on firstname.lastname@example.org with a screenshot of the order receipt or Whatsapp us at +918080846663.
What is Bespoke clothing?
Traditionally, Bespoke clothing is cut from a pattern drafted and designed from scratch specifically for the customer. This service differs significantly from the made to measure process wherein standard sized garments are merely altered to suit client specifications.
What is an online consultation?
Sarah & Sandeep has introduced online consultation as a service for clients who live outside the city, where in, one of our bespoke specialists will help you with your needs via Skype. You can click on the Skype button on our website to get in touch with our specialist.
Do I need to make an appointment?
A prior appointment is required for our bespoke services, You can book an appointment on our contact us Page. Alternatively, you can do an online consultation with one of our bespoke specialists. Our timings are 12:00 PM to 7:30 PM.
How many studios do you have?
We currently have one flagship studio in Mumbai.
Will I be allowed to get my own fabric?
Yes, we do offer our Bespoke design and tailoring services for fabrics purchased from elsewhere.
Can I bring in a picture of a style that I like or a suit I like the fit of?
Yes, reference images are more than welcome as it helps us understand your requirements.
Do you carry out repairs and alterations?
We carry out repairs & alterations on Sarah & Sandeep garments only. If the garment is brought back for alteration after the delivery date, an additional charge will be levied for the same. At the time of purchase, if required, minor alteration can be carried out for our Ready-To-Wear garments. Depending on the nature of the modifications to be made, we will take an additional 2-7 days to deliver the altered garment.
Will I need to pay an advance?
We require a 50% advance at the time of order for the ensemble, with the balance due on the final delivery of the garments.
Payment can be made by cash, cheque, bank transfer or card.
How often should I dry clean my garments?
It is advisable to dry clean your wool suits twice a year, so as to not strip the fabric of its oils and lustre.
Shirts and trousers should be steamed pressed.
Strictly refrain from machine washing worsted wool garments.
How long does a Bespoke consultation take?
The duration of the consultation can vary from 30 minutes to 1 hour, depending upon how long it takes to choose a fabric & design from our selection.
How long will it take for my bespoke garments to be made?
After the design & fabric selection stage, accounting for the three fitting sessions imperative to our Bespoke process, it takes us 30-40 days to deliver a completely finished suit. If fabrics need to be imported from our suppliers abroad, additional 8 to 10 working days would be required for delivery.
For Couture garments, the timeline is subject to change depending on the intricacy of the garment.
This is because each garment at Sarah & Sandeep is hand crafted by our expert craftsmen, and intricately embroidered garments require more time to attain the level of perfection Sarah & Sandeep is known for.