FAQs

1. Go to the Shop page- Select a style you wish to explore and browse to find the right product and size for you.
2. When the right product has presented itself to you, click to go to the product page. Select a size after referring to the sizing chart and click ‘Add to Cart’. Once the product has been added to cart, you can then click on the ‘View Cart’ button and proceed to checkout.
3. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.

Yes. Kindly call  ——————- and our team will be able to help you with all the details and guide you while checking out.

An order can be placed with a registered account or you could choose to checkout as guest. We recommend registering so the styles can be curated as per your sensibilities.

To register, click on the Sign Up icon placed on the top right corner of the screen and proceed to create your Sarah & Sandeep account.

Follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our privacy policy under terms and conditions.

The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in INR for a competitive exchange rate.

At Sarah & Sandeep, we try our best to protect your personal information. Unfortunately, data transmissions over the internet cannot be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information transmitted to us via the website, and you do so at your own risk. If we recognize a breach of the confidentiality or security of your personal information, we will notify you as soon as possible so the required appropriate steps can be taken by you to safeguard your information.

Click on ‘Size Chart’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.

If you are living in Mumbai, we recommend you come to the store for a custom fit garment. If you are residing outside Mumbai, you can book a video consultation or you can Whatsapp our bespoke consultants on ————- and schedule a video consultation.

After the design & fabric selection stage, accounting for the three fitting sessions imperative to our Bespoke process, it takes us 45-60 days to deliver a completely finished ensemble. If fabrics need to be imported from our suppliers abroad, additional 8 to 10 working days would be required for delivery.

A Sarah & Sandeep bespoke garment takes a minimum of 30 - 60 days to be crafted. Once it has been completed, it is shipped almost immediately. The shipping time depends on your location around the globe.

Refer to the T&C mentioned on the Shop page for ready to wear garments and shipping.

Sarah & Sandeep has introduced online consultation as a service for clients who live outside the city, where in, one of our bespoke specialists will help you with your needs via Skype. You can click on the Skype button on our website to get in touch with our specialist.

A prior appointment is required for our bespoke services, You can book an appointment on our contact us Page. Alternatively, you can do an online consultation with one of our bespoke specialists. Our timings are 12:00 PM to 7:30 PM.

We currently have one flagship studio in Mumbai.

No, we do not accept fabrics from outside.

We carry out repairs & alterations on Sarah & Sandeep garments only. If the garment is brought back for alteration after the delivery date, an additional charge will be levied for the same. At the time of purchase, if required, minor alteration can be carried out for our Ready-To-Wear garments. Depending on the nature of the modifications to be made, we will take an additional 7-15 days to deliver the altered garment.

We require a 100% upfront payment at the time of order for the ensemble.
Payment can be made by cheque, bank transfer or card.

Traditionally, Bespoke clothing is cut from a pattern drafted and designed from scratch specifically for the customer. This service differs significantly from the made to measure process wherein standard sized garments are merely altered to suit client specifications.

It is advisable to dry clean your wool suits twice a year, so as to not strip the fabric of its oils and lustre.
Shirts and trousers should be steamed pressed.
Strictly refrain from machine washing worsted wool garments.

The duration of the consultation can vary from 30 minutes to 1 hour, depending upon how long it takes to choose a fabric & design from our selection.

An order cannot be cancelled, modified or refunded under any circumstances.